Communications in Polychor is based on Neuro Linguistic Programming. Neuro-linguistic programming (NLP) is an approach to communication, personal development, and psychotherapy created by Richard Bandler and John Grinder in California, United States in the 1970s. Its creators claim a connection between the neurological processes (“neuro”), language (“linguistic”) and behavioral patterns learned through experience (“programming”) and that these can be changed to achieve specific goals in life. It is the process of creating harmonic states while gathering information from data to create knowledge and wisdom in the form or reports and management dashboards.
Polychor Triple-Angle Approach
First position ‘Self’
The first position is about learning who you are as a person and why you act in certain ways when communicating with others. The Polychor Communication Tools and Techniques can help you understand yourself better, and in effect become a better an easier person to work with. This helps to create harmony and thus helps to generate information out of data. Techniques that are used here give you a better understanding of how your mind works and how for instance body language can consciously and unconsciously influence your state of mind. People who are not able to step out of this position have difficulty understanding other’s points of view and are very often seen by others as selfish and egocentric without knowing this themselves.
Second position ‘Other’
The second position enables a person to see the situation through the eyes of others. In projects the people who are going to use the deliverables, the people who are paying for the project, the people who are delivering the resources and the person who is managing the project on a daily basis do not always have the same ideas on how to run the project. The ability to look at other’s points of view greatly helps generate consensus and states of temporary harmony, necessary to implement the change in an efficient and effective way. People who get stuck in this position run the risk of getting too involved, seeing things too personal. Feedback could be ‘there are people out there who are going to get me’. They very often take a defensive and risk avoiding positions in the project. Techniques that are very often used here are creating rapport, anchoring and mirroring. These techniques are explained in more detail further on in this chapter.
Third position ‘Observer’
The third position is about looking at the situation from an outsider, or neutral, perspective. People who get stuck in this position can be regarded as careless, condescending and coldhearted.